Refund Policy
Clear and fair refunds for your peace of mind.
Refund Overview
Once a refund is processed, the amount will be credited to your bank account within 5-7 business days, depending on your bank's processing time.
Procedures
Once we have received your refund request, we will promptly send you an email to confirm the receipt of your refund. In this email, we will also notify you whether your request has been approved or rejected for a refund.
If your request is approved, we will initiate the refund process, and the credit will be automatically applied to the credit card or original method of payment that was used for the purchase. Please note that the refund may take several days to reflect in your account, depending on your payment provider's processing time.
Late or missing refunds
If you haven't received a refund yet, we recommend that you first check your bank account again to ensure that the refund hasn't been posted. Sometimes, it can take a few days for the transaction to appear.
Next, reach out to your credit card company, as it may take some additional time before your refund is officially processed and posted by them. Refunds can take a while to be reflected in your account, depending on their procedures.
Afterward, you should contact your bank, as there is often a processing period that can delay the posting of refunds on their end as well.
If you have followed these steps and still have not received your refund, please don't hesitate to contact us directly at support@candominds.com, and we'll be happy to assist you further.
Need Help? We're Here for You!
If you encounter any challenges or have questions, don't hesitate to reach out. Our support team is ready and eager to assist you every step of the way. Contact us anytime, and we'll make sure you get the help you need!
We Value Your Trust and Hope to Serve You Again!
We truly appreciate your business and want to ensure you have the best experience with us. If you ever need assistance, we're always here to help. We hope to welcome you back soon and look forward to serving you again in the future!